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FAQ (Frequently Asked Questions) About Direct Deposit

Now there's a better way to handle your benefit check. Through direct deposit, a service of the Pension System's bank, we can help you alleviate your pension check worries by depositing your check in your personal bank account every month - on time - automatically.

Direct deposit is secure and confidential. Only you, our Pension System, and the bank know transactions.
Direct deposit is convenient; it saves time. No waiting in long lines, no rushing around with your check.
Direct deposit is easy. Just sign up - there is no need to change banks. And if you move, the service can easily be transferred to another participating bank.
Direct deposit is a better way to bank.

To start your direct deposit or to change direct deposit information, just print out the Direct Deposit Authorization form, and mail it to the Dallas Police and Fire Pension System with a voided check.

The Direct Deposit Authorization form on this Web site is in the Adobe Portable Document Format (PDF). Viewing and/or printing PDF files requires Adobe Acrobat Reader, which is available FREE from the Adobe Web site.

Q & A for Direct Deposit
Q: Stolen pension checks?
A: Impossible. You get your usual earnings statement, but your hard-earned money is already safe and sound in your bank account each month.

Q: Lost pension checks?
A: It cannot happen. You will never have to go through the trouble (and embarrassment) of having to stop payment on a lost check or to ask for a duplicate.

Q: Forged pension checks?
A: Never. Nobody can forge your signature on your check since it is already in the bank.

Q: Check cashing lines?
A: Forget them. You can spend your day doing something better than standing in line. (Ever stop to think how much time and trouble you spend running around with your check?)

Q: On vacation or business trips?
A: Do not worry. Write yourself a check whenever you want. We automatically put your pension benefit in your account, even if you are thousands of miles away from home.

Q: U.S. Mail?
A: No problems here. Since your check does not go through the mail system, there is no chance that it can get lost or delayed. We will continue to send you a statement through the U.S. Mail with your benefit information.

Q: During illness?
A: No need to send someone to deposit your check. Your money is always deposited right on time.

Q: How do I sign up for direct deposit?
A: Just complete an authorization form and mail it to the Pension System office with a voided personal check.

To start your direct deposit or to change direct deposit information, just print out the Direct Deposit Authorization form, and mail it to the Dallas Police and Fire Pension System with a voided check.

Q: If I use direct deposit, when will the funds be in my bank account?
A: Your funds normally are deposited by the first business day of each month for the prior month’s benefit.

Q: When will I receive my statement or confirmation of the deposit?
A: Each month, you will receive your usual earnings statement showing your gross pay, taxes, other deductions, and net pay. Your money already will have been deposited in your account. The amount of deposit also will appear on your bank statement.


We Are Here to Help
We do our best to provide clear, understandable information to you. For more Member or Pensioner information, please contact us via e-mail at info@dpfp.org. You also
call the Pension System office at 214.638.3863 or 1.800.638.3861, and ask for a Benefits Counselor. Our Benefits Counselors are trained to answer all your pension questions.