City of Dallas forwards an "Important Announcement from Colonial Life" Regarding a Recent Error in Payroll Deductions

(Feb. 2, 2012) The City of Dallas has asked that the Pension System pass this along to our Pensioners who have payroll deduction for Insurance products from Colonial Life.

Important Announcement From Colonial Life:

(Please note: Not all employees who have Colonial Life coverage were impacted by the error in this Announcement. Employees who are impacted by the following announcement should have already received a voice broadcast message from Colonial Life directly and will be receiving written communication at their home address this week.) 

Colonial Life sent the City an incorrect payroll deduction file which impacted some employees’ last paycheck deductions (paychecks issued on 1/20/2012 and 1/27/2012) for Colonial Life products. Those impacted include:

1. Employees who purchased new Colonial Life coverages during the recent benefits open enrollment: New deductions were not reflected in the most recent paycheck. Colonial Life will not require payment for the missed deduction for this pay period. Your new coverage is in force and effective January 1, 2012.

2. Some employees may have had an existing Colonial Life deduction changed in error or a deduction taken for a previously canceled policy. 

  • If the deduction was more than your correct premium amount, Colonial Life will be refunding the difference in a check sent to the employees’ home by the end of February, if not sooner.
  • If the deduction taken was not enough to cover your premium amount, Colonial Life will not charge you for the discrepancy for this one pay period. Your coverage is still in force.

Again, those impacted by this announcement have already been notified either by a voice broadcast message and/or by correspondence sent to the employees’ home address by Colonial Life. 

Should you have any questions, please contact Colonial Life’s Policyholder Services Center at 1.800.325.4368. Colonial Life apologizes for this inconvenience.

Sharon McCray
Client Manager
Premier Client Services
Colonial Life - Making benefits count.
1200 Colonial Life Blvd. (SC 113)
Columbia, SC 29210